COURSE DESCRIPTION
Master the critical components of service level agreements that can make or break technology partnerships in our increasingly digital business environment. This program provides comprehensive guidance on drafting enforceable SLA provisions that balance client expectations with realistic performance standards while protecting against costly disputes. Learn to structure agreements that ensure accountability without creating impossible obligations for service providers.
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Define measurable performance metrics and service availability standards that align with business needs
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Draft effective remedies and penalty structures for SLA breaches and service failures
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Address force majeure and excusable delay provisions specific to technology service interruptions
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Navigate complex issues involving third-party dependencies and cascading service level obligations
Speaker:
Peter J. Kinsella is a partner in the Denver office of Perkins Coie, LLP, where he has an extensive technology law practice focusing on advising start-up, emerging and large companies on technology-related commercial and intellectual property transaction matters. Prior to joining his firm, he worked for ten years in various legal capacities with Qwest Communications International, Inc. and Honeywell, Inc. Mr. Kinsella has extensive experience structuring and negotiating data sharing agreements, complex procurement agreements, product distribution agreements, OEM agreements, marketing and advertising agreements, corporate sponsorship agreements, and various types of patent, trademark and copyright licenses. Mr. Kinsella received his B.S. from North Dakota State University and his J.D. from the University of Minnesota Law School.